Why the domain has "Superbuy" in it
Because that's what the site is about. People search for "Superbuy Taobao" and "Taobao Superbuy" when they want to know how the two fit together, and a domain that says exactly that is the clearest label we could choose. We know a name like this can look official at a glance, so we work to make sure nobody mistakes us for Superbuy: there's a notice at the top of every page, a disclaimer in every footer, and this page.
We also avoid the things that would blur the line. We don't use Superbuy's logo, its colours or its page layouts. We don't host a login box, a checkout, a top-up page or anything that asks for your Superbuy password or card details, and we never will. If you ever see a page styled like this one asking you to sign in to Superbuy, it isn't us; close it and go to superbuy.com directly.
What this independent site does
As an independent site, we write practical, checkable explanations of the parts of Superbuy that confuse new buyers: what the fees actually are, how the storage clock works, how to choose a shipping line, what changed with tariffs and VAT, and how to find things on Taobao when you don't read Chinese. Where a number appears, it comes from Superbuy's own published pages or from a named public source, and we say which one.
We deliberately don't publish giant link lists. Taobao listings change daily, so a link list is out of date almost as soon as it's written. Our finds catalog gives Chinese search terms, weights and packing notes by category instead, and our spreadsheet guide explains how to check other people's lists before you rely on them.
We also offer one hands-on service, arranged over WhatsApp: for creators and online shop owners, we can ship each order for you. Send us your customer's order and address, and we buy the item in China and post it straight to them. This is our own service, separate from Superbuy, and it never needs your Superbuy login.
How we research and check pages
Every fee, time limit and service price on this site is taken from the official source and re-checked when we update a page. The date at the bottom of each page is the last time we reviewed it. When sources disagree, we say so. For example, Superbuy's own worked shipping example prints a total that doesn't match its listed components, and rather than repeat the printed figure we show the sum of the parts and point out the difference.
For tariffs and customs, we rely on government and established trade sources such as the US Congressional Research Service and customs-compliance publishers, and we date the rules we describe, because they have changed several times since 2025. For opinions about Superbuy, we point to places anyone can read for themselves, such as Superbuy's Trustpilot page and public Reddit discussions, and we summarise recurring themes rather than quoting individuals.
What we don't do: we don't invent reviews, buyer stories or order counts, and we don't publish ratings we can't source.
Who this site is for
Mostly first- and second-time Superbuy users in the US, UK, Canada, Europe and Australia, which is where most English-language searches about Superbuy come from. If you've seen a haul video, been handed a spreadsheet, or have a Taobao link and no idea what happens next, the step-by-step guide is the place to start. If you've used Superbuy before and want to cut the shipping bill, the cost breakdown and the packing notes in the catalog are the useful parts. We write in plain English and translate the Chinese terms you'll meet on Taobao, so you don't need to read Chinese to follow along.
What we can and can't help with
We can help you understand the process: which link to copy, what a remark should say, which line might suit a parcel, what a fee on your order confirmation means, or whether a spreadsheet row looks trustworthy. You're welcome to message us on WhatsApp with questions like that.
We can't access your Superbuy account, see your Superbuy orders, chase a Superbuy parcel with a carrier, or issue Superbuy refunds. Superbuy's own customer service handles all of that, and its contact details are on superbuy.com. Please never send us your Superbuy password, a verification code or card details, even if you're asked to by someone claiming to be us.
Money and links
Links from this site to superbuy.com are plain links. If we ever add referral or affiliate links, we'll label them clearly on the page where they appear, and they won't change what we write about fees or policies. The photo strip on many pages links to repbuysheet.com, which has 10,000+ products to choose from, and our order-shipping service for creators and shop owners is arranged directly with us. Neither changes what we write about Superbuy.
Corrections
Superbuy changes its fees, lines and policies from time to time, and customs rules change more often than that. If something on this site is wrong or out of date, tell us on WhatsApp with a link to the source, and we'll correct the page and update its review date.
About the names
Superbuy is a shopping agent and forwarding service operating at superbuy.com. Taobao and Tmall are marketplaces owned by Alibaba Group. Both names are used on this site only to describe those services. TaobaoSuperbuy.com is independent and has no business relationship with Superbuy, Taobao or Alibaba, and nothing here is endorsed by them.
Written and checked by the TaobaoSuperbuy.com editors. Last reviewed . Sources for this page: this page describes our own editorial policy. Spotted something out of date? Tell us on WhatsApp and we'll fix it.
Questions about this site
Who runs TaobaoSuperbuy.com?
An independent team of editors, credited on each page as the TaobaoSuperbuy.com editors. The site explains how to buy from Taobao through Superbuy, mainly for first- and second-time buyers in the US, UK, Canada, Europe and Australia. Over WhatsApp we also buy and ship orders for creators and online shop owners. There's no login, shop or checkout on the site itself.
Is this site Superbuy?
No. This site isn't superbuy.com and isn't run by Superbuy or its parent company. It has no business relationship with Superbuy, Taobao or Alibaba, doesn't use Superbuy's logo or colours, and never hosts a login box or payment page. We can't see, change or refund your orders. For anything to do with your account, go straight to superbuy.com.
How are the facts on this site checked and dated?
Every fee, time limit and service price is taken from the official source, usually Superbuy's own published pages, and re-checked whenever a page is updated. Tariff rules come from sources such as the US Congressional Research Service and are dated, since they've changed several times since 2025. The date at the foot of each page shows its last review, so check it first.
Where do the finds in your catalog come from?
We don't publish big link lists, because Taobao listings change daily and links go dead. The finds catalog covers 12 categories and gives Chinese search terms, rough packed weights, listing checks and one useful Superbuy add-on for each. We don't invent reviews, buyer stories or order counts. If you're handed someone else's spreadsheet, run it through our spreadsheet guide first.
How do I report an error or contact you?
Message us on WhatsApp, which is the quickest channel, and include a link to the source that shows the correct figure. We'll fix the page and update its review date. We're happy to answer process questions about links, remarks, shipping lines and fees. Never send us, or anyone, your Superbuy password, a verification code or card details; we'll never ask for them.
Does Superbuy pay this site?
No. TaobaoSuperbuy.com has no business relationship with Superbuy, and links from here to superbuy.com are plain links, not referral links. If we ever add referral or affiliate links, we'll label them clearly where they appear, and they won't change what we write about fees or policies. Our own order-shipping service for creators is arranged directly with us and has nothing to do with Superbuy.